FAQs about out apartments

Read through some of the most frequently asked questions we get about our apartments below:

  • What are your check in and check out times?

    Our standard check-in time is 3pm and our standard check-out time is 10.30am.

  • Are you located near the city centre?

    Yes, we are within 5 minutes walking distance of the Castle, Cathedral and the centre of the city. All bars and restaurants are also nearby which can result in noise from the night time economy especially, when the Durham university students are in situ.

  • How do we check in?

    We request an estimated arrival time and then meet and greet guests personally to show them around the apartment.

  • What is your smoking policy?

    We have a strict no smoking policy at both apartments.

  • Can I bring my pet with me to stay?

    Unfortunately no pets of any kind are allowed to stay in either of our apartments.

  • What is your policy for stag or hen parties?

    Unfortunately we don’t allow either stag or hen parties to stay in our apartments.

Our Cleaning Policy

Taking cleaning & hygiene seriously

We would like to reassure our guests that the apartments undergo a deep clean during every changeover.

We use only the recommended products to ensure hygienic results and all surfaces, door frames and handles have been wiped with anti-bacterial wipes. We have also placed Dettol anti-bacterial spray under the sink for your use and convenience.

Our linen and towels are supplied by a professional company who launder the products at 90C.

Please don’t hesitate to contact us if you have any concerns regarding the health and safety measures in the apartment or building.

Take a look at our luxurious apartments.

Kingsgate and Elvet are two luxury self catering apartments in the heart of Durham City. Our apartments provide a spacious alternative to a hotel or guest house whilst offering all the luxury and amenities of a hotel suite for the perfect self-catering break.

  • Elvet

    • 2 Beds
    • 2 Baths
    • 4 Pers
    • 92m² / 984ft²

    A luxury 2-bedroom duplex self catering apartment with views of the River Wear and Elvet Bridge.

    Read more
  • Kingsgate

    • 2 Beds
    • 2 Baths
    • 4 Pers
    • 78m² / 834ft²

    A luxury 2-bedroom, ground floor self catering apartment with views of the River Wear and Kingsgate Bridge.

    Read more
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